Tech Support

DOE Student Accounts (Updated for 2021-2022)

The DOE creates a student account for every single New York City public school student, including 3K and Pre-K students. With your DOE student account, you can access an array of DOE technology platforms, including TeachHub, Google Workspace, and Zoom.

Your DOE student account will stay the same as long as you enrolled in a DOE school. This means students will have the same DOE email address from Pre-K all the way through 12th grade while in a DOE school. 

Password Reset  

If you have forgotten your password and forgot or never set a PIN, you must contact the school to receive a temporary password. Contact Ms. Smolinsky using the button below.

If you know your PIN or have a temporary password, you can follow these steps to reset your password: 

Follow these steps to activate your child's DOE student account. With your child's login letter, follow these steps:

  1. Go to https://selfservice.schools.nyc/

  2. Click “Password & Profile Management"

  3. Enter your username and password

  4. Click Log In

Under the Password & Profile Management tool, you can: 

  • Personal Information: Here you can enter an alternate email address or a phone number.

(Your name, DOE email address, and username are pre-populated and you cannot change them in this tool).

  • Reset Password: Change your password.

  • PIN Reset: Manage the PIN number for your account, which will help verify your identity when you’ve forgotten your password or need to retrieve your username. 

  • Security Questions: Manage the security questions, which will help verify your identity when you’ve forgotten your password or need to retrieve your username.

Logging into Zoom

  1. Download the Zoom app 

  2. Select SIGN IN WITH SSO

  3. Type in the company domain: nycdoe.zoom.us

  4. You will be directed to the DOE login page, enter your student's credentials

  5. You should be automatically directed back to the Zoom app

  6. Enter your meeting ID and passcode OR click on your meeting link

You can also log in from your browser: https://nycdoe.zoom.us/

Logging into Otus

  1. Open the website: my.otus.com/login

  2. Type in your full DOE student email.

    • Example: emilyc24@nycstudents.net

  3. Your password is your full student email BUT the .net is capitalized.

You must capitalize the .NET or else it will not work.

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